Privacy policy

Effective Date: 28/6/2026

At Ekaa Mode, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

When you use our website, we may collect the following information:

* Full Name
* Email Address
* Mobile Number
* Billing & Shipping Address
* Order Details
* Payment Information (processed securely through trusted payment gateways)
* IP Address, Browser Type, Device Information, and Website Usage Data

2. How We Use Your Information

We use your information to:

* Process and fulfill your orders
* Deliver products to your address
* Provide customer support
* Send order confirmations and shipping updates
* Respond to your enquiries
* Improve our website, products, and services
* Prevent fraud and maintain website security
* Send promotional offers and updates (only if you have subscribed)

3. Payment Security

Your payment information is processed through secure third-party payment providers. Ekaa Mode does not store your debit card, credit card, UPI PIN, CVV, or banking credentials.

4. Third-Party Services

To operate our business, we may share limited information with trusted third-party service providers, including:

* Payment Gateway Providers
* Courier & Shipping Partners
* Shopify
* WhatsApp Business (for customer communication)
* Google Analytics
* Meta (Facebook & Instagram) Advertising Services

These providers only receive the information necessary to perform their services.

5. Cookies

Our website uses cookies to:

* Improve your browsing experience
* Remember your preferences
* Analyze website traffic
* Measure advertising performance

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Marketing Communication

If you subscribe to our newsletter or promotional updates, we may occasionally send information about new arrivals, exclusive offers, or sales.

You may unsubscribe at any time by clicking the unsubscribe link or contacting us directly.

7. Data Security

We use reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, misuse, or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

* Complete your orders
* Provide customer support
* Meet legal and tax obligations
* Resolve disputes
* Enforce our policies

9. Your Rights

You may request to:

* Access your personal information
* Correct inaccurate information
* Delete your personal information (subject to legal requirements)
* Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

10. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Ekaa Mode

Email: support@ekaamode.com

Website: www.ekaamode.com

WhatsApp: +91 96458 51923